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For technical support look for answers to your questions in the FAQ section and in the program manual. The manual includes detailed instructions on how to set up workspaces for all function of the program, analyze results, convert files and create data partitions, among many other details.
If you cannot find answers to your questions you can contact us by email. We provide support during regular business hours and most questions are answered during same day they are received. Note that we cannot provide extensive support for free fully functional trials due to practical constraints.
Tips for a quick start can be found in the introduction section of the manual. Articles with examples can be found in the blog.
Office hours: 9:30 am to 4:00 PM (EST), Monday through Friday.
Technical support is only available via email